SHIPPING & RETURNS

How long does my order take to ship?

At Serene Infusions, we prioritize speedy and reliable service. That’s why we aim to fulfill all orders within 1-2 business days.

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Fast Processing

Once you place your order, our team immediately begins processing it. We handle each order with care and precision to ensure that your products are packed and ready for shipping as quickly as possible.

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Reliable Shipping

After your order is prepared, it is dispatched to our trusted shipping partners. We work with reliable carriers to ensure that your package reaches you promptly and safely.

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Keeping You Informed 

You’ll receive a confirmation email as soon as your order has shipped, complete with tracking details so you can follow its journey. We strive to keep you updated throughout the process for a smooth and transparent experience.

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Customer Satisfaction

Our commitment is to deliver your products efficiently and accurately. If you have any questions or need assistance, our customer service team is available to support you.

 

Do you offer international shipping?

At this time, we do not offer International shipping.

 

What is your return policy?

Our Commitment to Your Satisfaction. At Serene Infusions your satisfaction is our top priority. While we currently do not accept returns, we are committed to ensuring you are happy with your purchase. If for any reason you are not completely satisfied with your order, please reach out to our customer service team.

 

Our Promise

If you encounter any issues or are not fully satisfied with your product, we want to make it right. Instead of a return, we offer a discount on a future purchase as a way to express our appreciation for your feedback and to make your experience better.

 

How It Works

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1.Contact Us: Reach out to our customer service team within 5 days of receiving your order with details about your concern.

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2. Resolution: We will review your feedback and provide a discount code for use on your next purchase, as a gesture of goodwill.

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3. Future Purchase:

Use the discount code to enjoy a reduced price on another product of your choice.

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Our goal is to ensure you are happy with your experience and that our products meet your expectations. We appreciate your understanding and look forward to serving you again soon.

 

Thank you for being a valued customer of Serene Infusions!